Transform Support From
Cost Center to
Revenue Driver
AI automation that answers questions instantly, resolves issues autonomously, and turns support conversations into sales opportunities—24/7, at scale.
70-85%
Automated resolution
<1min
Response time
24/7
Always available
Manual Support Doesn't Scale
Every support ticket costs you time and money. Growth multiplies the burden linearly.
Slow Response Times
Customers wait hours for answers to simple questions. Every delay drives them to competitors.
3-6 hour average response
Rising Support Costs
More customers = more tickets = more agents. Support costs scale linearly with volume.
€3,000-€8,000/month per agent
Repetitive Work Burnout
70% of tickets are repetitive questions your team has answered hundreds of times.
High agent turnover
24/7 Coverage Gaps
International customers, late-night shoppers, weekend inquiries—manual teams can't cover every timezone.
Off-hours revenue lost
AI That Handles Support Better Than Humans
O.N.E.Tech builds AI support automation that resolves 70-85% of tickets autonomously, responds in under 60 seconds, and turns support conversations into upsell opportunities—automatically, at scale, 24/7.
Better Support, Lower Costs
Transform customer support from expense to competitive advantage.
Instant Response Time
AI responds to every support question in under 1 minute—day or night, peak or off-hours.
50-70% Cost Reduction
Automate repetitive tickets and free your team for complex issues. Cut support costs dramatically while improving quality.
70-85% Autonomous Resolution
Most common questions—order status, returns, product info—get resolved without human intervention.
Unlimited Capacity
Handle 10, 100, or 1,000 simultaneous conversations without adding support staff.
24/7 Coverage
Never miss a support request. AI works around the clock across all timezones.
Proactive Support
AI identifies potential issues before they escalate and reaches out with solutions preemptively.
Multi-Channel Consistency
Same AI across email, chat, WhatsApp, Instagram. Consistent answers every time.
What Gets Automated?
70-85% of your support tickets can be resolved autonomously by AI.
Order Status & Tracking
"Where is my order?" queries resolved instantly with real-time tracking info pulled from your system.
Refunds & Returns
AI walks customers through return policies, generates labels, and processes straightforward refunds autonomously.
Shipping & Delivery
Questions about delivery times, shipping costs, international options—answered accurately in seconds.
Product Information
Sizing, materials, care instructions, compatibility—AI knows your catalog and answers product questions instantly.
One AI, Every Channel
Consistent support across email, chat, social, and messaging—all automated.
Email Support
AI triages, categorizes, and responds to email tickets with context from past conversations.
Live Chat
Website chat handled 24/7. Instant answers with seamless handoff to humans when needed.
Instagram DMs
Support questions from your Instagram community answered automatically.
WhatsApp & Telegram
Messaging platform support with the same AI answering questions consistently.
Social Media
Monitor and respond to support questions on Facebook, Twitter, and other platforms.
SMS Support
Text message support for time-sensitive questions and order updates.
Speed Drives Satisfaction
Fast support isn't just convenient—it directly impacts CSAT, retention, and LTV.
<1 min
Average response time
AI answers every support question in under 60 seconds. No queues, no wait times.
35-50%
Higher CSAT scores
Instant, accurate answers drive significantly better customer satisfaction ratings.
24/7
Always available
No coverage gaps. Support works around the clock across all timezones.
Zero
Queue times
Every customer gets immediate attention. No "your message is #47 in queue."
From Setup to Automation in Weeks
No lengthy implementations. Get AI support running fast.
Analyze Support Patterns
We audit your current support tickets to identify the most common questions and resolution patterns.
Build AI Flows
We create custom conversation flows and integrate with your order management, CRM, and knowledge base.
Launch & Optimize
Your AI support goes live. We monitor performance and refine based on real conversation data.
Built for Growth-Focused Ecommerce
AI support automation delivers ROI when quality and speed matter.
High-Growth Ecommerce
Scaling fast and support volume is growing faster. You need automation to keep up without linear cost increase.
Customer-First Brands
You compete on service quality. AI support maintains your high standards while reducing response times.
Multi-Channel Retailers
Customers reach out via email, chat, Instagram, WhatsApp. You need consistent support across every channel.
Why O.N.E.Tech for Support Automation?
Built specifically for ecommerce, not generic chatbot templates.
Ecommerce-First AI
Purpose-built for ecommerce support patterns—order tracking, returns, product questions, shipping inquiries.
Revenue-Aware Support
Our AI identifies upsell opportunities, cross-sell moments, and converts support conversations into sales.
Human-AI Collaboration
Seamless handoffs to your team when needed. AI handles repetitive, humans handle complex—everyone wins.
Trusted by Leading Ecommerce Brands
"Support costs dropped 60% while CSAT scores increased 40%. The AI handles everything our team used to spend hours on."
Michael R.
COO, Fashion Ecommerce
60% cost reduction
"We went from 4-hour response times to under 1 minute. Customers are happier and our team focuses on complex issues only."
Lisa K.
Head of CX, Beauty Brand
Sub-1-min responses
"AI support paid for itself in 2 months. We're handling 3x the ticket volume with the same team size."
Tom S.
Founder, Electronics Store
3x capacity
Expected Financial Impact
Real numbers from ecommerce stores using AI support automation.
50-70%
Support cost reduction
Automate 70-85% of tickets. Eliminate manual work on repetitive questions without sacrificing quality.
<1 min
Average response time
Instant responses drive higher CSAT, lower churn, and better customer lifetime value.
35-50%
Higher CSAT scores
Fast, accurate support significantly improves customer satisfaction and retention.
Unlimited
Capacity scaling
Handle 10x ticket volume without 10x team size. Support scales independently of headcount.
Pricing Built Around Results
Every implementation is custom-built for your ecommerce business, your traffic, and your goals.
Pricing Plans
We focus on building systems that generate a return—so the pricing is tied to outcomes, not just access to a tool.
€1,000 - €15,000+
Implementation fee
€300 - €5,000+/mo
Ongoing optimization
What's Included
Multi-Channel Automation
WhatsApp, Instagram, Telegram integration based on your traffic sources
Custom AI Configuration
Trained on your products, FAQs, and customer journey
Abandoned Cart Recovery
Automated follow-up sequences designed to recover revenue
Customer Support Automation
Handle FAQs, order tracking, and common questions instantly
Analytics Dashboard
Track conversations, conversions, and revenue impact
Ongoing Optimization
Continuous improvement based on performance data
How We Calculate Pricing
Your pricing is based on conversation volume, number of platforms, and the complexity of your automation flows.
The goal is to ensure that the system pays for itself through improved conversions and reduced manual workload.
All implementations include full setup, training, and ongoing optimization support.
Common Questions
Everything you need to know about AI support automation for ecommerce.
Ready to Automate Support?
Book a demo and see exactly how AI support automation will reduce costs while improving customer satisfaction.